The cost of shipping depends on the total weight of the order and on the country of destination. See Shipment and delivery times.

The price of the products and the price of transportation are reflected separately.

Orders are sent to the address provided by the client, as long as there is someone to receive the merchandise.  Orders will not be sent to post office boxes. See our section delivery and returns.

Orders are sent duly packaged and protected in order to guarantee their integrity.

For deliveries within Spain the delivery time will be from 24 to 48 hours, for orders to Canary Islands, Ceuta, Melilla, Balearic Islands, and the European Union it will be from 48 to 72 hours, and for orders to the rest of the world it will be 3 to 7 days, depending on the country of destination. See our section delivery and returns.

To provincial, regional, peninsular, Andorra and Portugal than 40kg shipments, please contact us and make a budget for you.

The shipping company will leave a note and we suggest contacting them to arrange another delivery of the order. See our section delivery and returns. 

Can I return a product if I am not satisfied?

If for any reason other than that mentioned above you are not satisfied, you can return a product. In this case, once the merchandise is received in its original packaging and in perfect conditions, we will proceed with the reimbursement of the corresponding purchase price. The shipping cost of the first shipment or subsequent collection will be assumed by the client. You must contact us at info@oleumolea.com within 14 days from the receipt of the order, clearly indicating the problem or reason for the return. In Oleum Olea Mare Nostrum we will not accept any exchange or return if we have not previously received notification.  See our section delivery and returns.

What if a product arrives damaged? What if the contents of the package are incorrect?

We recommend that you check over the order at the time of delivery by the shipping agency, and leave proof on the delivery note and sign it. Oleum Olea Mare Nostrum will assume all of the expenses of extra shipping that could result, as long as the product has not been used, altered, or handled. You must contact us at info@oleumolea.com within 14 days from the receipt of the order, clearly indicating the problem or reason for the return. We will not accept any exchange or return if we have not previously received notification. Oleum Olea Mare Nostrum will send you a new product or will refund the corresponding purchase price. See our section delivery and returns.

Is payment with a credit card secure?

We guarantee the highest security and confidentiality in your purchases. The information about your credit card is encrypted and only the corresponding bank has access to it. In this way, the information transmitted by the network has complete security given that it follows the SSL protocol and Oleum Olea Mare Nostrum does not retain this information at any moment, so that it cannot view or archive the information.

How can I make a payment?

You can pay by sending the number of your Visa, Maestro, Mastercard, or American Express card along with the expiry date, when completing the order form or by fax at -------

You can also make the payment through a bank transfer or a transfer through Paypal, for which we can provide you the necessary information.

In Spain it is possible to use Pay on Delivery shipments.

Delivery and Returns

If, for any reason, you are not satisfied with your order, you have 14 days to return it without any return fees for Peninsular Spain. You must contact us directly through the contact information on our website, and we will explain how to return the product. Once we have received the returned product, we will proceed to reimburse you the purchase price within 30 days, as long as the original product has been returned with 100% of its weight.

Right of Withdrawal

Any fraudulent use of this website will give us the right to not process the order, which may require compensation for damages or loss. The vendor, in this case, our company, reserves the right to not process the order when the transaction has been denied for any reason, appropriately notifying the customer. 

SHIPMENT AND DELIVERY TIMES

Shipping costs are not included in the price of the product that appears on the website. Shipment will be carried out by a shipping company, which will pick up the product and bring it directly to the address you have indicated within 3 to 5 business days from the confirmation and payment of the order. For shipments to the Balearic Islands, Canary Islands, Ceuta, Melilla, or other destinations, please request a quote.

The customer can consult the status of their order at any moment on our website: www.oleumolea.com.

All of the information on the order is securely and automatically archived in our online sales platform, and is not accessible to the user. However, if you detect an error in the information, please contact us through our website or by telephone before we proceed with the shipment of the product.

Policy on Privacy and Data Protection

In accordance with the Organic Law 15/1999, of December 13, on the Protection of Personal Data, Atenea JRS Catalunya SLU informs the CUSTOMER that the personal data that we request in the different forms of the page will be integrated into an automated file for which Atenea JRS Catalunya SLU is responsible, and it will be the object of automated processing.

Atenea JRS Catalunya SLU adopts the necessary measures to anticipate and prevent unauthorized alteration, loss, processing, and/or access to said file.

Notwithstanding the aforementioned, the user understands and accepts that the measures used on the Internet are not impregnable.

Upon registering, the user gives consent for Atenea JRS Catalunya SLU to inform them of products and/or services that could be of interest to them.

The user can exercise their rights of access to their personal data, modification of it, cancelation, and opposition. They can do so through e-mail.

Likewise, you can reject any communications that may not be of interest to you, indicating your desire to not receive more commercial offers and to keep your information on record for future purchases.

The user is responsible for the truthfulness of the data provided. With the acceptance of these general conditions, the user gives their express consent for www.oleumolea.com to communicate their information to banks for the processing of the payment of their order and to shipping companies for the delivery of the order.

Access to our webpage may involve the utilization of cookies. Atenea JRS Catalunya SLU uses it own cookies and those of third parties for the improvement of the services offered and to adapt to the preferences of our users, in relation to theconfiguration of their respective equipment and habits of navigation.